The Auto-attendant is a virtual receptionist, providing easy access to extensions and departments. S...

Use call recording to gain access to all business calls, manage recording permissions, and elevate t...

Experience a busy signal-free environment with Telogix. Effortlessly queue calls, deliver hold time...

Voicemail is easily accessible with Telogix. Receive messages via email, mobile app, or online with...

With Mobile Office, easily redirect calls on the go to stay connected. Transfer calls between your m...

Announcing estimated wait times empowers customers, setting clear expectations and enhancing their e...

Provide customized experiences with unique music, greetings. and routing methods. Tailor queues for...

Skills-Based Routing empowers administrators and Call Center supervisors to establish multiple call...

3-Way Conferencing is a quick and easy way to connect an additional party to your existing call. Whi...

Call center managers require a quick overview of specific queue statistics to promptly address any n...

Waiting for "the next available representative" can indeed be tiresome. With the Queue Call Back fea...

In cases where hold times may extend beyond the usual, it's essential to provide your customers with...

Hold time is precious at Telogix. We offer custom hold music options at both the account level and f...

It provides a user-friendly historical record of all call activity. Each CDR (Call Detail Record) in...

Call Announcement is a pre-recorded message designed to inform users about best practices for call h...

Voicemail to email can be configured to automatically send an email with the voicemail audio file at...

The voicemail notification is visible on all devices connected to your extension. In the Web Portal...

It provides a user-friendly historical record of all call activity. Each CDR (Call Detail Record) in...

A ring group is a call delivery method that enables you to ring multiple users simultaneously. This...

In every Telogix plan, Unlimited local and long-distance calling to all 50 United States and Canada...

Custom schedules empower businesses to establish conditional call routing based on factors such as b...

It provides a user-friendly historical record of all call activity. Each CDR (Call Detail Record) in...

Portal contacts provide a user-friendly display of all your individual contacts, encompassing both i...

Shared line appearance, which emulates a key system, permits multiple phones to share the same line...

Redialing is a convenient feature that lets you call back a number from a list of recently dialed ca...

Paging is a one-way broadcast to all phones within a single location. Every Telogix phone is configu...

Intercom is a convenient method for initiating a hands-free call to a co-worker's desk phone. It pro...

Caller ID, also referred to as Caller ID name and number, typically displays the name of your busine...

Have you ever allocated valuable office or desk resources to an outside sales team? How frequently d...

Extension dialing simplifies the process of calling your colleagues or agents by using a three or fo...

Telogix provides direct numbers that are available to any user or customer. These numbers are associ...

In instances when customers can't recall your extension but remember your name, "Dial by name" funct...

"Dial by extension" is a convenient and rapid method for contacting your agents or colleagues using...

Telogix offers all its customers standard hold music and the option to upload custom hold music. You...

All greetings in the Telogix system are fully customizable to suit your specific needs. This include...

Conference bridging facilitates connections for fifteen or more attendees concurrently. Each partici...

Telogix offers a cloud-based Company Directory service that allows you to group contacts (by departm...

At times, you may have VIP customers who require special attention. With Caller ID Routing, you can...

Every call routing feature in the Telogix system can be configured to automatically route to an alte...

On our platform, call forwarding goes beyond the standard 10-digit number forwarding found in most s...

Enhances visibility into inbound calling patterns and agent performance metrics.

It provides a user-friendly historical record of all call activity. Each CDR (Call Detail Record) in...

Call center managers or administrators can interact with their agents in three ways. First, the "Mon...

With admin rights to the web portal, you’ll have access to user management, auto attendant managemen...

Every Telogix desk phone supports Active Directory Integration via the LDAP protocol. This integrati...