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Monitor/Coach/Barge

Monitor/Coach/Barge

Monitor/Coach/Barge

Monitor/Coach/Barge

Monitor/Coach/Barge

Monitor/Coach/Barge

Monitor/Coach/Barge

Monitor/Coach/Barge

Team of People
Have questions about
Monitor/Coach/Barge?

Call center managers or administrators can interact with their agents in three ways. First, the "Monitor" function connects the manager to join an active phone call as a silent observer, allowing them to listen to the conversation of the caller, agent, or employee without interrupting. Second, "Coaching" links the manager to the employee or agent's call without notifying the customer. Third, "Barge" creates an instant three-way conference call, useful for collaborating with other agents, closing a sale, collecting accurate information, or data. These functions can be activated either by dialable phone codes or through the manager portal.

Can all parties on an active or live call hear me?
How can I activate this feature?
How does an agent know a manager is coaching them?
Team of People
Have questions about
Monitor/Coach/Barge?

Call center managers or administrators can interact with their agents in three ways. First, the "Monitor" function connects the manager to join an active phone call as a silent observer, allowing them to listen to the conversation of the caller, agent, or employee without interrupting. Second, "Coaching" links the manager to the employee or agent's call without notifying the customer. Third, "Barge" creates an instant three-way conference call, useful for collaborating with other agents, closing a sale, collecting accurate information, or data. These functions can be activated either by dialable phone codes or through the manager portal.

Can all parties on an active or live call hear me?
How can I activate this feature?
How does an agent know a manager is coaching them?
Team of People
Have questions about
Monitor/Coach/Barge?

Call center managers or administrators can interact with their agents in three ways. First, the "Monitor" function connects the manager to join an active phone call as a silent observer, allowing them to listen to the conversation of the caller, agent, or employee without interrupting. Second, "Coaching" links the manager to the employee or agent's call without notifying the customer. Third, "Barge" creates an instant three-way conference call, useful for collaborating with other agents, closing a sale, collecting accurate information, or data. These functions can be activated either by dialable phone codes or through the manager portal.

Can all parties on an active or live call hear me?
How can I activate this feature?
How does an agent know a manager is coaching them?
Team of People
Have questions about
Monitor/Coach/Barge?

Call center managers or administrators can interact with their agents in three ways. First, the "Monitor" function connects the manager to join an active phone call as a silent observer, allowing them to listen to the conversation of the caller, agent, or employee without interrupting. Second, "Coaching" links the manager to the employee or agent's call without notifying the customer. Third, "Barge" creates an instant three-way conference call, useful for collaborating with other agents, closing a sale, collecting accurate information, or data. These functions can be activated either by dialable phone codes or through the manager portal.

Can all parties on an active or live call hear me?
How can I activate this feature?
How does an agent know a manager is coaching them?

Ready to get started?

Want more details on Telogix phone service, pricing, on-boarding process or something else entirely? We would love to talk or chat!

Ready to get started?

Want more details on Telogix phone service, pricing, on-boarding process or something else entirely? We would love to talk or chat!

Your questions answered.

We'll do our best to answer your most frequently asked questions.

Still have questions?

We have answers and love to chat!

Can we keep our original number?
How does your installation work?
Will this system allow me the freedom to work from home?

Your questions answered.

We'll do our best to answer your most frequently asked questions.

Can we keep our original number?
How does your installation work?
Will this system allow me the freedom to work from home?

Your questions answered.

We'll do our best to answer your most frequently asked questions.

Can we keep our original number?
How does your installation work?
Will this system allow me the freedom to work from home?

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©2024 TELOGIX, LLC

Sign up to stay connected! Join our email list today!

©2024 TELOGIX, LLC

Sign up to stay connected! Join our email list today!

©2024 TELOGIX, LLC

Sign up to stay connected! Join our email list today!

©2024 TELOGIX, LLC