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Skills Based-Routing

Skills Based-Routing

Skills Based-Routing

Skills Based-Routing

Skills Based-Routing

Skills Based-Routing

Skills Based-Routing

Skills Based-Routing

Have questions about
Skills Based-Routing?

Skills-Based Routing empowers administrators and Call Center supervisors to establish multiple call queues with varying priorities. Agents are then assigned to higher-priority queues based on their skill levels. Even if an agent belongs to multiple queues, they will receive calls from higher-priority queues first. Skills-Based Routing ensures that customers' needs are addressed by the most qualified individuals on the initial call, thereby enhancing customer satisfaction and meeting service level agreements (SLAs).

How do customers get to the agent with the right skill?
How many skills (priorities) can I set?
Have questions about
Skills Based-Routing?

Skills-Based Routing empowers administrators and Call Center supervisors to establish multiple call queues with varying priorities. Agents are then assigned to higher-priority queues based on their skill levels. Even if an agent belongs to multiple queues, they will receive calls from higher-priority queues first. Skills-Based Routing ensures that customers' needs are addressed by the most qualified individuals on the initial call, thereby enhancing customer satisfaction and meeting service level agreements (SLAs).

How do customers get to the agent with the right skill?
How many skills (priorities) can I set?
Have questions about
Skills Based-Routing?

Skills-Based Routing empowers administrators and Call Center supervisors to establish multiple call queues with varying priorities. Agents are then assigned to higher-priority queues based on their skill levels. Even if an agent belongs to multiple queues, they will receive calls from higher-priority queues first. Skills-Based Routing ensures that customers' needs are addressed by the most qualified individuals on the initial call, thereby enhancing customer satisfaction and meeting service level agreements (SLAs).

How do customers get to the agent with the right skill?
How many skills (priorities) can I set?
Have questions about
Skills Based-Routing?

Skills-Based Routing empowers administrators and Call Center supervisors to establish multiple call queues with varying priorities. Agents are then assigned to higher-priority queues based on their skill levels. Even if an agent belongs to multiple queues, they will receive calls from higher-priority queues first. Skills-Based Routing ensures that customers' needs are addressed by the most qualified individuals on the initial call, thereby enhancing customer satisfaction and meeting service level agreements (SLAs).

How do customers get to the agent with the right skill?
How many skills (priorities) can I set?

Ready to get started?

Want more details on Telogix phone service, pricing, on-boarding process or something else entirely? We would love to talk or chat!

Ready to get started?

Want more details on Telogix phone service, pricing, on-boarding process or something else entirely? We would love to talk or chat!

Ready to get started?

Want more details on Telogix phone service, pricing, on-boarding process or something else entirely? We would love to talk or chat!

Ready to get started?

Want more details on Telogix phone service, pricing, on-boarding process or something else entirely? We would love to talk or chat!

Your questions answered.

We'll do our best to answer your most frequently asked questions.

Still have questions?

We have answers and love to chat!

Can we keep our original number?
How does your installation work?
Will this system allow me the freedom to work from home?

Your questions answered.

We'll do our best to answer your most frequently asked questions.

Can we keep our original number?
How does your installation work?
Will this system allow me the freedom to work from home?

Your questions answered.

We'll do our best to answer your most frequently asked questions.

Can we keep our original number?
How does your installation work?
Will this system allow me the freedom to work from home?

Your questions answered.

We'll do our best to answer your most frequently asked questions.

Still have questions?

We have answers and love to chat!

Can we keep our original number?
How does your installation work?
Will this system allow me the freedom to work from home?

©2024 TELOGIX, LLC - All Rights Reserved

©2024 TELOGIX, LLC - All Rights Reserved

©2024 TELOGIX, LLC - All Rights Reserved

©2024 TELOGIX, LLC - All Rights Reserved