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Skills Based-Routing
Skills Based-Routing
Skills Based-Routing
Skills Based-Routing

Have questions about
Skills Based-Routing?
Skills-Based Routing empowers administrators and Call Center supervisors to establish multiple call queues with varying priorities. Agents are then assigned to higher-priority queues based on their skill levels. Even if an agent belongs to multiple queues, they will receive calls from higher-priority queues first. Skills-Based Routing ensures that customers' needs are addressed by the most qualified individuals on the initial call, thereby enhancing customer satisfaction and meeting service level agreements (SLAs).
How do customers get to the agent with the right skill?
How many skills (priorities) can I set?

Have questions about
Skills Based-Routing?
Skills-Based Routing empowers administrators and Call Center supervisors to establish multiple call queues with varying priorities. Agents are then assigned to higher-priority queues based on their skill levels. Even if an agent belongs to multiple queues, they will receive calls from higher-priority queues first. Skills-Based Routing ensures that customers' needs are addressed by the most qualified individuals on the initial call, thereby enhancing customer satisfaction and meeting service level agreements (SLAs).
How do customers get to the agent with the right skill?
How many skills (priorities) can I set?

Have questions about
Skills Based-Routing?
Skills-Based Routing empowers administrators and Call Center supervisors to establish multiple call queues with varying priorities. Agents are then assigned to higher-priority queues based on their skill levels. Even if an agent belongs to multiple queues, they will receive calls from higher-priority queues first. Skills-Based Routing ensures that customers' needs are addressed by the most qualified individuals on the initial call, thereby enhancing customer satisfaction and meeting service level agreements (SLAs).
How do customers get to the agent with the right skill?
How many skills (priorities) can I set?

Have questions about
Skills Based-Routing?
Skills-Based Routing empowers administrators and Call Center supervisors to establish multiple call queues with varying priorities. Agents are then assigned to higher-priority queues based on their skill levels. Even if an agent belongs to multiple queues, they will receive calls from higher-priority queues first. Skills-Based Routing ensures that customers' needs are addressed by the most qualified individuals on the initial call, thereby enhancing customer satisfaction and meeting service level agreements (SLAs).
How do customers get to the agent with the right skill?
How many skills (priorities) can I set?
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Ready to get started?
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Want more details on Telogix phone service, pricing, on-boarding process or something else entirely? We would love to talk or chat!
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Phone Service Built for Business℠

Phone Service Built for Business℠

Phone Service Built for Business℠
©2023 TELOGIX, LLC
©2023 TELOGIX, LLC